Answers about your account rights and data
Your account stays active and your data is retained for the retention period set by Indonesian regulations. You can request account closure at any time through our support team. After closure, data is kept for compliance and fraud prevention, then deleted per local law.
Yes. Log into your account and open the Statement or Transaction History page. You can filter by date, payment method or game. Every deposit via DANA, OVO, GoPay or QRIS and every withdrawal shows amount, timestamp and status.
Contact our support team with your transaction ID and concern. We investigate the payment with your bank or e-wallet partner. For deposits, we verify if the transaction reached us or if it stayed pending with your provider. Refunds are processed to your original payment method.
Report the unauthorized access to our support team immediately. We reset your password, review your account activity, and cancel any pending withdrawals. We then work with you to confirm all transactions and secure your account again.
Yes. Go to Account Settings, then Payment Methods or Profile. For identity changes, we ask for updated documents to comply with local law. DANA, OVO, GoPay and QRIS payment methods can be added or removed from the payment row anytime.
We use cookies to log you in, store settings, and track fraud attempts. Essential cookies cannot be disabled, but optional marketing and analytics cookies can be turned off in Settings under Cookies. You can also clear cookies from your browser; you will need to log in again on your next visit.
We retain all deposits, withdrawals and transaction records for the duration of your account plus a regulatory retention window set by Indonesian data law. You can download your statement anytime from your account. After account closure and the retention period, transaction data is deleted securely.
